Complaint handling - Porsche Insurance

COMPLAINT HANDLING - PORSCHE INSURANCE

Customer satisfaction is a top priority for Porsche Insurance.

Nevertheless, in the course of our operations, you may find our service unsatisfactory.

You can file a complaint through the following channels.

Complaint form

TO FILE A COMPLAINT

BY PHONE

In office hours: +36 1 450 2853

Telephone helpdesk on Mondays:

17:00h-20:00h: +36 1 465 4783

PERSONALLY

In our Customer Service Centre at Budapest, Fáy St. 27. 2. floor in office hours

Monday: 08:30-17:00
Tuesday: 08:30-16:00
Wednesday: 08:30-16:00
Thursday: 08:30-16:00
Friday: 08:30-14:30

BY POST

1139 Budapest, Fáy St. 27. or 1396 Pf.: 490

FURTHER INFORMATION

We will respond to your complaint within 30 days of receiving it, in accordance with the statutory requirements.

Please be informed that at your request, your complaint submitted on the complaint form will be sent to the Consumer Protection Centre of the Hungarian National Bank (MNB) or to the Financial Arbitration Board free of charge.

You can find our complaint handling policy and complaint form here: